Warranty & Complaints
Something not right? Tell us.
This document is a template. It must be reviewed against the laws applicable to Djeco SAS and its sales territories before publication. Items shown as [PLACEHOLDER] are still to be completed.
Warranty Information
[WARRANTY TERMS] Your statutory rights are not affected.
Product Complaints
You can report any of the following:
- Missing pieces
- Damaged components
- Defective products
- Incorrect products
- Damaged packaging
- Product quality concerns
Defective Products
Stop using the product and contact us with a description and photos of the fault.
Damaged Products
Photograph the damage and keep all packaging. Do not give a damaged toy to a child.
Incorrect Products
Keep the item unused and tell us what you ordered and what arrived.
Missing Components
Check the contents against the list on the packaging or instructions, then tell us exactly which pieces are missing. Replacement-part availability has not yet been confirmed.
How to Submit a Complaint
[COMPLAINT PROCESS]
For now, email info@djeco.shop or use our contact form.
Required Information
- Your order number
- Product name
- A description of the issue
- Photos, where possible
[REQUIRED DOCUMENTS]
Processing
We will review your complaint and explain the available options. [COMPLAINT PROCESSING TIMES]
Contact Information
Djeco SAS, 3 rue des Grands Augustins, 75006 Paris, France. info@djeco.shop · +33 1 30 80 51 05. You can also reach us via our Contact Us page.