Returns & Refunds

Returns, made simple.

If something isn't quite right, we want to make it easy to put it right. Your statutory consumer rights are not affected by this policy.

This document is a template. It must be reviewed against the laws applicable to Djeco SAS and its sales territories before publication. Items shown as [PLACEHOLDER] are still to be completed.

Return Policy

This page sets out how returns and refunds will work once live ordering opens. The current checkout is a preview and does not create orders that can be returned.

Return Eligibility

[RETURN CONDITIONS]

Return Period

[RETURN PERIOD]

How to Request a Return

  1. Email info@djeco.shop with your order number.
  2. Tell us which item(s) you would like to return and why.
  3. Wait for our instructions before sending anything back.

Return Shipping

[RETURN SHIPPING CONDITIONS]

Refunds

[REFUND PROCESS]

Exchanges

[EXCHANGE CONDITIONS]

Damaged Products

Please photograph the damage, keep all packaging and contact us promptly. See Warranty & Complaints.

Incorrect Products

If you receive the wrong item, contact us with your order number and a photo of what arrived. Please keep the item unused in its packaging.

Non-returnable Products

[NON-RETURNABLE PRODUCTS, IF APPLICABLE]

Complaints

Product complaints are handled as described on our Warranty & Complaints page.

Contact Information

Djeco SAS, 3 rue des Grands Augustins, 75006 Paris, France. Email info@djeco.shop or call +33 1 30 80 51 05.