Home/FAQFAQQuestions, answered.Everything you might want to know about choosing, ordering and enjoying Djeco toys and creative products. Product-specific information always takes priority over these general answers.On this pageOrdersShipping & DeliveryPaymentsReturns & RefundsToys & Creative Products01OrdersHow do I place an order?Can I change my order after placing it?Can I cancel my order?How will I know that my order has been confirmed?Where can I find my order number?02Shipping & DeliveryWhere do you ship?How long does delivery take?How much does shipping cost?Can I track my order?What happens if I am not available when my order is delivered?What should I do if my order arrives damaged?03PaymentsWhat payment methods are available?When will I be charged?Is my payment information secure?04Returns & RefundsCan I return my order?How do I request a return?How long does a refund take?Can I exchange a product?05Toys & Creative ProductsWhere can I find the recommended age?Where can I find product dimensions?What is included in the box?Where can I find product instructions?How do I choose a product for a particular age?Where can I find safety information?Are replacement parts available?