Help / Returns
Refund Policy
This policy describes the intended return and refund process once live ordering is enabled.
Last updated 22 September 2026
Change of mind
For eligible consumer purchases, return requests may be made within the statutory cancellation period after delivery. Items should be unused, complete and returned with their original packaging where reasonably possible.
Exceptions
Some sealed hygiene-sensitive goods, personalised items or products that deteriorate quickly may not qualify once opened, where permitted by law. Your statutory rights remain unaffected.
Damaged or incorrect items
Contact Djeco SAS promptly at info@djeco.shop or +33 1 30 80 51 05 with the order number and clear details. We will explain the available replacement, repair, return or refund options after reviewing the issue.
Refund timing
Approved refunds will be returned to the original payment method. Processing times depend on the payment provider. Standard outbound delivery may be included where legally required.
Before ordering opens
The present checkout is an interface preview only. It does not take payment or create a fulfilment obligation, so no live cancellation or refund is generated from it.